At tk10, your privacy is not merely a legal obligation – it is a moral responsibility we take seriously. This document clearly explains how we collect, use, and protect your personal information.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards in user data management.
Tk10 only collects data that is strictly necessary to provide your services. We do not collect irrelevant or excessive information. Every piece of data collected has a clear purpose, which is transparently disclosed to users.
All data transmitted between your device and tk10's servers is protected with industry-grade 256-bit SSL encryption. This ensures that sensitive information such as your bank account details and password cannot be accessed by unauthorised parties.
You have the full right to access, correct, or request the deletion of your personal data at any time. tk10 provides easy channels for you to manage your privacy settings and communication preferences at your own discretion.
Tk10 does not sell, rent, or transfer your personal data to any third party for marketing purposes without your consent. Your data belongs to you — we only use it to provide and improve the services you enjoy.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Once the retention period expires, data will be securely deleted or anonymised in accordance with our internal procedures.
In the event of any security breach affecting your personal data, tk10 is committed to notifying affected users in a timely manner and taking immediate action to limit any potential damage.
When you register and use the tk10 platform, we collect several categories of personal information to ensure the services we provide are safe, accurate, and suited to your needs as a user in Malaysia. This information is divided into two main categories:
Information You Provide Directly:
Information Collected Automatically:
Tk10 collects your personal information through several different channels. Understanding how this collection works helps you make more informed decisions about the information you share with us:
Every piece of information we collect is used for a specific and legitimate purpose. tk10 does not use your data for undisclosed purposes without obtaining your prior consent. Below is a summary table of data usage purposes:
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Information | KYC verification, fraud prevention | Legal obligation |
| Contact Details | Account communications, security notices | Legitimate interest |
| Transaction Data | Payment processing, financial audits | Contract performance |
| Game Data | Service improvement, responsible gaming | Legitimate interest |
| Technical Data | Platform security, troubleshooting | Legitimate interest |
| Marketing Data | Relevant promotions (with your consent) | User consent |
Beyond the purposes listed, we also use your data in aggregated and anonymised form for internal analytics to understand platform usage patterns and improve the overall experience for our users.
Tk10 takes a highly cautious approach to sharing user data. We do not sell or transfer your personal information to third parties for their marketing purposes. However, there are limited situations where data sharing is necessary:
All third parties we work with are required to comply with data protection standards no less stringent than our own. Every data sharing arrangement is governed by a legally binding data protection agreement.
Protecting your personal data is tk10's highest priority. We continuously invest in the latest security infrastructure to keep your information safe at all times. The security measures we implement include:
The tk10 platform uses cookies and similar tracking technologies to enhance the user experience and enable certain functions to operate correctly. Cookies are small text files stored in your browser when you visit our platform.
Types of cookies we use:
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality and user experience of the tk10 platform.
As a tk10 user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days and may be subject to a reasonable processing fee.
If you find that any personal data we hold is inaccurate or outdated, you have the right to request an immediate correction. You can update certain information directly through your account settings.
You may request the deletion of your personal data under certain circumstances. Please note that some data may need to be retained for a period required by law even after a deletion request has been received.
You may opt out of having your personal data processed for direct marketing purposes at any time. Opt-out requests from marketing communications will take effect within 10 business days.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider where applicable and technically feasible.
To exercise any of the above rights, please contact our privacy team via the email address listed at the bottom of this document. We will endeavour to resolve your request within the timeframe required by law.
Your personal data is stored on secure, protected servers. tk10 sets data retention periods based on operational requirements and applicable legal obligations. Generally, active account data is retained for as long as your account remains active, while closed account data is retained for the period required by Malaysian law following closure.
For data transfers outside Malaysia, tk10 ensures that all such transfers comply with PDPA requirements and are protected by appropriate safeguards such as standard contractual clauses or adequate data protection assessments.
Tk10 services are strictly for individuals aged 18 and above. We do not knowingly collect or store personal information from individuals under the age of 18. Should we find that a minor's personal data has been collected without our knowledge, immediate steps will be taken to delete that information and close the associated account.
If you are a parent or guardian who believes your child has registered an account on our platform, please contact us immediately for follow-up action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact our privacy team through the following channels:
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via an in-platform notice or your registered email. The latest effective date is as shown at the top of this page.
With industry-standard data protection and a full commitment to user privacy, tk10 is the online gaming platform you can trust in Malaysia.